Shipping & Returns

Shipping Policy

Sellers are responsible for shipping their dolls safely and promptly. We recommend shipping within 3 business days of a confirmed sale. All dolls should be packed securely; reborns are fragile and should be boxed with adequate padding.

Recommended Shipping Methods

For dolls under $500, standard tracked shipping is acceptable. For dolls over $500, we strongly recommend insured shipping with signature confirmation. Silicone dolls should always be shipped with full insurance coverage.

International Shipping

International shipping is available between buyers and sellers who agree to it. Sellers should clearly state in their listing whether they ship internationally and to which countries. Buyers are responsible for any customs fees or import duties.

Returns

Return policies are set by individual sellers. Before purchasing, we encourage buyers to review the seller's return policy listed on their profile and to reach out with any questions prior to completing a transaction.

Reborn Marketplace is a platform connecting buyers and sellers, and we are not a party to any transaction. In the event of a dispute, we encourage both parties to communicate openly and work toward a fair resolution. We will do our best to assist where we can, but the outcome of any return or refund is ultimately between the buyer and seller.

If you have an unresolved issue, you can contact us and we will do what we can to help facilitate a resolution.

Damaged in Transit

If your doll arrives damaged due to shipping, document the damage with photos immediately and contact both the seller and the shipping carrier. Sellers who used insured shipping can file a claim with the carrier.